Thanks for purchasing our product from our website https://gravesendflorist.com. We offered 14 days return policy to our customers. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:
- All items must be complete, undamaged and in saleable condition
- New items must be factory sealed and unopened
- Returns have to be sent via registered mail
- Delivered item is in defective, wrong items and faulty.
- All items have to be in their original packaging and well packed for shipping
- A print-out of the invoice must be included
- Any item that does not meet the conditions above will not be refunded or exchanged.
- It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).